United Airlines CEO sorry for 'horrific' passenger removal
The CEO of United Airlines has apologised for the "truly horrific" incident in which a passenger was forcibly dragged, screaming, from a flight.
Oscar Munoz said he "continues to be disturbed" by the incident, captured on a video that went viral on Twitter.
He said the company would "fix what's broken so it never happens again".
The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".
He is undergoing treatment at a Chicago hospital.
The footage taken inside the airliner shows a man being pulled out of his seat and dragged, screaming, down the aisle. He is later seen with blood on his face.
The flight from Chicago to Louisville, Kentucky, on Sunday evening had been fully booked, United spokesman Jonathan Guerin told USA Today newspaper. The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.
United had previously described the flight as overbooked.
Three passengers agreed to leave the plane.
But Dr Dao said he worked in a hospital and needed to see his patients the next day, an eyewitness tweeted.
A video that appears to show him dazed and with blood around his mouth, saying "just kill me", having run back on the plane, also emerged online.
Earlier, Mr Munoz had defended employees' conduct and said the passenger had been "disruptive and belligerent". Employees were "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight", he added.
He came under intense criticism online and the incident reached the ears of the White House press secretary, Sean Spicer, who called it "troubling".
The statement released on behalf of Dr Dao said the family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".
It said the family was at present only concerned with Dr Dao's medical care and would not be making further statements until he was discharged.
One of the aviation security officers involved in removing Dr Dao from the plane has been "placed on leave", the Chicago Department of Aviation said, and his actions were "obviously not condoned by the department".
It also said it would carry out a review into the incident, which it said was "not in accordance with our standard operating procedure".
The US Department of Transportation is reviewing whether United complied with rules on overbooking.
US media say David Dao is a medical doctor from Elizabethtown, Kentucky.
United earlier said it was trying to talk to him directly in order to "further address and resolve this situation".
United's parent company's share price plummeted on Tuesday.
Stock in United Continental Holdings dropped by more than 4% at one point with nearly $1bn (£800m) wiped off its value, but the share prices later recovered and were down just 1% when markets closed.
Weather today 924
- China to provide 90 water bowsers worth Rs 1b 2295
- Wag the Dog 2292
- A brief look at FARC’s origins in Colombia 2238
- ‘Panama Papers’ bags Pulitzer 2262
- SAITM will cooperate with Govt 2269
- dead man was near fashion mall 2304
- Japanese MPs back Lanka’s development 2267
- CB Bond earnings whitewashed – JVP 2277
- Talks to extend Lanka’s Continental Shelf 2289
- Ex-DIG and son re-remanded 2279
- Government can be sent home 2818
- GMOA flogging SAITM for Mahinda– Rajitha 2288
- Ranil invites Japan to invest in S. Asia 2257
- Somali Pirates’ Captives Back Home 2271
- Customs in Rs 8 M bust 2267
- May Day Rally …or the Boot ! 2221
- Auspicious Times presented to President 2199
- Johnston sacked SLFP reshuffles K’gala 3031
- Singapore in the crossfire 3097
- Park impeachment and SK foreign policy 3048
- Red pilled about Trump 3050
- Need for Media house in Ampara stressed 3004
- Ragging: SEUSL suspends 28 undergrads 3021
- Violation of Visa conditions Russian arrested 3000
- More rice from Pakistan 3002
- Redefining Rape 2433
- The march of folly Our mad Cabinet system 1915
- First adventures in Europe 2002
- Inspiration for writers 1972
- Sri Lanka’s sustainable development dream 2301
- Sinhala and Tamil New Year with Easter 2172
- Filipino Oconer wins overall title 1908
- Unsporty conduct by Joes 1957
- Bertie Wijesinghe, pre-Test era Sri Lankan cricketer, dies aged 96 1932
- CEAT revs up for 2017 1922
- Palace shock Arsenal 1895
- Argentina fire coach Bauza 1919
- Keeping Cool 1904
- Do the right thing and do it now! 1912
- Ravi Jayewardene Pious son of a political giant 2504
- In the heart of the old country 2329
- Sarath Weerasekera’s Geneva adventure 2155
- No moral right to play with public funds 2087
- Minorities’ frustration a powder keg – VIDURA 2251
- Administrative powers a must for the Plantation Tamils –Radhakrishnan 1509
- Rajapaksa sought advice from McGuinness– Indika Perera 2654
- I will lead SLFP to victory in future elections – President 2032
- Hang the ‘traitors’– RTD. REAR ADMIRAL WEERASEKARA 2443
- We oppose Nationalism and Federalism – Samarasinghe 3110
- These people are Sri Lankans. They are not ‘Kallathonis’ Mujibur Rahman 4441
- Gazette minimum standards for Medical Education 4706
- A FOLLY COMPOUNDED! – Dr. Palitha Kohona 3607
- the timing is not right – Thol.Thirumavalavan 3289
- SilkAir launches direct flights to Colombo 1967
- Rupee falls on thin volumes 1941
- SriLankan, Japan Airlines add new routes 1930
- Colombo Port box volume up 5.6-pct in Jan 1922
- Private sector to transform into main domestic growth engine 1932
- Oil eases from 5-week top, rising US production weighs 1893
- Trump pushed into bombing Syria 1955
- Thailand discovers Power of Women Travellers 1921
- Economics of gambling 1829
- Trans National Aural Identity 3486
- Queen Anula The Shadow of Cleopatra 3543
- Poetry and its possibilities Part 2 3543
- The Enigma of Labyrinths 3634
- From Couture to Kutir 3532
- Hybrid Sources 4925
- With a festive bang! 1144
- Easter Fun 1134
- Arrogance and crowing is the way of the doomed 1183
- Avurudu on the streets 1191
- Tick control 1172
- Sunny Sunday on the beach 1152