United Airlines CEO sorry for 'horrific' passenger removal
The CEO of United Airlines has apologised for the "truly horrific" incident in which a passenger was forcibly dragged, screaming, from a flight.
Oscar Munoz said he "continues to be disturbed" by the incident, captured on a video that went viral on Twitter.
He said the company would "fix what's broken so it never happens again".
The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".
He is undergoing treatment at a Chicago hospital.
The footage taken inside the airliner shows a man being pulled out of his seat and dragged, screaming, down the aisle. He is later seen with blood on his face.
The flight from Chicago to Louisville, Kentucky, on Sunday evening had been fully booked, United spokesman Jonathan Guerin told USA Today newspaper. The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.
United had previously described the flight as overbooked.
Three passengers agreed to leave the plane.
But Dr Dao said he worked in a hospital and needed to see his patients the next day, an eyewitness tweeted.
A video that appears to show him dazed and with blood around his mouth, saying "just kill me", having run back on the plane, also emerged online.
Earlier, Mr Munoz had defended employees' conduct and said the passenger had been "disruptive and belligerent". Employees were "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight", he added.
He came under intense criticism online and the incident reached the ears of the White House press secretary, Sean Spicer, who called it "troubling".
The statement released on behalf of Dr Dao said the family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".
It said the family was at present only concerned with Dr Dao's medical care and would not be making further statements until he was discharged.
One of the aviation security officers involved in removing Dr Dao from the plane has been "placed on leave", the Chicago Department of Aviation said, and his actions were "obviously not condoned by the department".
It also said it would carry out a review into the incident, which it said was "not in accordance with our standard operating procedure".
The US Department of Transportation is reviewing whether United complied with rules on overbooking.
US media say David Dao is a medical doctor from Elizabethtown, Kentucky.
United earlier said it was trying to talk to him directly in order to "further address and resolve this situation".
United's parent company's share price plummeted on Tuesday.
Stock in United Continental Holdings dropped by more than 4% at one point with nearly $1bn (£800m) wiped off its value, but the share prices later recovered and were down just 1% when markets closed.
Weather today 831
- China to provide 90 water bowsers worth Rs 1b 2114
- Wag the Dog 2136
- A brief look at FARC’s origins in Colombia 2079
- ‘Panama Papers’ bags Pulitzer 2092
- SAITM will cooperate with Govt 2106
- dead man was near fashion mall 2135
- Japanese MPs back Lanka’s development 2104
- CB Bond earnings whitewashed – JVP 2113
- Talks to extend Lanka’s Continental Shelf 2105
- Ex-DIG and son re-remanded 2117
- Government can be sent home 2649
- GMOA flogging SAITM for Mahinda– Rajitha 2115
- Ranil invites Japan to invest in S. Asia 2099
- Somali Pirates’ Captives Back Home 2103
- Customs in Rs 8 M bust 2107
- May Day Rally …or the Boot ! 2073
- Auspicious Times presented to President 2076
- Johnston sacked SLFP reshuffles K’gala 2903
- Singapore in the crossfire 2977
- Park impeachment and SK foreign policy 2930
- Red pilled about Trump 2944
- Need for Media house in Ampara stressed 2911
- Ragging: SEUSL suspends 28 undergrads 2921
- Violation of Visa conditions Russian arrested 2912
- More rice from Pakistan 2919
- Redefining Rape 2146
- The march of folly Our mad Cabinet system 1739
- First adventures in Europe 1825
- Inspiration for writers 1822
- Sri Lanka’s sustainable development dream 1896
- Sinhala and Tamil New Year with Easter 1968
- Filipino Oconer wins overall title 1740
- Unsporty conduct by Joes 1776
- Bertie Wijesinghe, pre-Test era Sri Lankan cricketer, dies aged 96 1760
- CEAT revs up for 2017 1744
- Palace shock Arsenal 1734
- Argentina fire coach Bauza 1749
- Keeping Cool 1746
- Do the right thing and do it now! 1746
- Ravi Jayewardene Pious son of a political giant 2326
- In the heart of the old country 2165
- Sarath Weerasekera’s Geneva adventure 1965
- No moral right to play with public funds 1901
- Minorities’ frustration a powder keg – VIDURA 2088
- Administrative powers a must for the Plantation Tamils –Radhakrishnan 1342
- Rajapaksa sought advice from McGuinness– Indika Perera 2443
- I will lead SLFP to victory in future elections – President 1861
- Hang the ‘traitors’– RTD. REAR ADMIRAL WEERASEKARA 2159
- We oppose Nationalism and Federalism – Samarasinghe 2957
- These people are Sri Lankans. They are not ‘Kallathonis’ Mujibur Rahman 4290
- Gazette minimum standards for Medical Education 4515
- A FOLLY COMPOUNDED! – Dr. Palitha Kohona 3473
- the timing is not right – Thol.Thirumavalavan 3152
- SilkAir launches direct flights to Colombo 1779
- Rupee falls on thin volumes 1740
- SriLankan, Japan Airlines add new routes 1764
- Colombo Port box volume up 5.6-pct in Jan 1739
- Private sector to transform into main domestic growth engine 1764
- Oil eases from 5-week top, rising US production weighs 1735
- Trump pushed into bombing Syria 1783
- Thailand discovers Power of Women Travellers 1751
- Economics of gambling 1622
- Trans National Aural Identity 3316
- Queen Anula The Shadow of Cleopatra 3341
- Poetry and its possibilities Part 2 3364
- The Enigma of Labyrinths 3468
- From Couture to Kutir 3341
- Hybrid Sources 4740
- With a festive bang! 969
- Easter Fun 964
- Arrogance and crowing is the way of the doomed 983
- Avurudu on the streets 1004
- Tick control 976
- Sunny Sunday on the beach 983