United Airlines CEO sorry for 'horrific' passenger removal
The CEO of United Airlines has apologised for the "truly horrific" incident in which a passenger was forcibly dragged, screaming, from a flight.
Oscar Munoz said he "continues to be disturbed" by the incident, captured on a video that went viral on Twitter.
He said the company would "fix what's broken so it never happens again".
The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".
He is undergoing treatment at a Chicago hospital.
The footage taken inside the airliner shows a man being pulled out of his seat and dragged, screaming, down the aisle. He is later seen with blood on his face.
The flight from Chicago to Louisville, Kentucky, on Sunday evening had been fully booked, United spokesman Jonathan Guerin told USA Today newspaper. The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.
United had previously described the flight as overbooked.
Three passengers agreed to leave the plane.
But Dr Dao said he worked in a hospital and needed to see his patients the next day, an eyewitness tweeted.
A video that appears to show him dazed and with blood around his mouth, saying "just kill me", having run back on the plane, also emerged online.
Earlier, Mr Munoz had defended employees' conduct and said the passenger had been "disruptive and belligerent". Employees were "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight", he added.
He came under intense criticism online and the incident reached the ears of the White House press secretary, Sean Spicer, who called it "troubling".
The statement released on behalf of Dr Dao said the family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".
It said the family was at present only concerned with Dr Dao's medical care and would not be making further statements until he was discharged.
One of the aviation security officers involved in removing Dr Dao from the plane has been "placed on leave", the Chicago Department of Aviation said, and his actions were "obviously not condoned by the department".
It also said it would carry out a review into the incident, which it said was "not in accordance with our standard operating procedure".
The US Department of Transportation is reviewing whether United complied with rules on overbooking.
US media say David Dao is a medical doctor from Elizabethtown, Kentucky.
United earlier said it was trying to talk to him directly in order to "further address and resolve this situation".
United's parent company's share price plummeted on Tuesday.
Stock in United Continental Holdings dropped by more than 4% at one point with nearly $1bn (£800m) wiped off its value, but the share prices later recovered and were down just 1% when markets closed.
Weather today 594
- What Next For US-Europe Trade Policy? 3945
- How to interpret the crisis between Qatar and Saudi Arabia’s allies 3219
- GOSL SHOULDN’T TOLERATE HIGH-HANDED ARROGANCE 4067
- Judge pays tribute to dead Sergeant 3109
- Minister Samarasinghe visits Oluvil 3092
- CPC tus plan massive showdown 3104
- JVP insists on referendum 3093
- Over a million affected by drought 2487
- Ravi Summoned to TB Scam Hearings ? 3108
- Sgt Premachandra Killing Tragic – Prime Minister 3106
- Eminent Economist as Govt Advisor 3114
- Who’s Today’s ‘Cocaine Kumaraya’ asks MR 3575
- Celebrating Ranil’s 40 Years in Politics 3089
- Bid to Smuggle out Sapphires worth Rs.11 Million 3093
- Judge cries for Sergeant Premachandra 3106
- Police Rule out Attempt to kill Judge Ilancheliyan 4202
- Prez Orders In-depth Probe into Nallur Shooting 3091
- Police arrest 13 university students 3085
- SAITM parents demand Govt intervention 3100
- GMOA Threatens Major Strike 3087
- Three major PC elections announced 3936
- Police behaved like hooligans 3923
- Judge Manickavasagar survives assassination 4796
- Garbage to Produce 30MW power 2618
- Plastic waste control during Esala 2555
- Do we need a new constitution? 3360
- Unveiling the utter hypocrisy 3493
- The need to rationalize free university education 2486
- The ‘Glass Ceiling’ Effect 3249
- Going away and not coming back 3177
- Heartbreak for Kariyawasam Finishes fourth with personal best 2576
- Kyle wins second Silver 2576
- Nervous Horton sets up showdown with Sun 2576
- Spieth in prime position to win British Open 2576
- Guinea go on record seven-goal spree 2576
- Ahamed steers MAS Reds to victory 2581
- BMS retain Red Bull Campus Cricket title 2580
- SLVF to conduct National Convention 2580
- De Mazenod, Cambrians win 2576
- Fears grow for Ashes as pay row drags on 2581
- Animals to lose peace and quiet at night? 4835
- Right of Reply 4714
- Addressing dengue One hour, one day and every week is enough 5207
- Acute water crisis grips Jaffna Ponies dying of thirst in Delft 4724
- NLB’s alleged monopoly continues 4755
- Prioritize FTAs with China and India – Dr. Wignaraja 3361
- Private medical education fraught with corruption – Prof. Carlo Fonseka 2442
- MULTINATIONALS HAVE SOUNDED DEATH KNELL FOR LOCAL TRISHAW INDUSTRY 4627
- McLarens Lubricants receives two Awards 2491
- NDB wins five awards 2487
- Virtusa Chairman and CEO wins Lifetime Award 2493
- Stasshani Jayawardena recognised for hospitality sector leadership 2502
- Dream teams, dream tourists and dream airports 2492
- IMF approval brings $ 98M investments to GSM 2497
- Singer’s ‘Suraksha’ helps rebuild lives post-floods 2488
- Oppo partners with Spider-Man: HomeComing 2493
- AIA plants saplings as part of ‘Go Green’ initiative 2485
- SLFPA Cricket Tournament on 29 July 2489
- A Whitewash for Failed Politics 2504
- Mattek-Sands horror injury puts Djokovic, Federer in shadow 3050
- Maidens Bowling Overs 2044
- An effective local medicine for Dengue 2016
- Kebella for High Blood Pressure Prevents fat from clogging veins 1893
- Turmeric the heavenly medicine 1892
- A Bold and Daring Fashion Entrepreneur: Niroshi Liyanage 1073
- Once Upon A Time BY Gabriel Okara 2229
- Nadi Dosha – an evil that ruins married life– Part 2 1085
- Next four months will be crucial 1088
- Rahu in the 7th obstructs marital life? 1081
- Agate gemstones keep mind and body balance 1065
- There is no success or failure in Love 1070
- Radiobeiträge Radio as Potent Tool of Education 4788
- Speaking with a Forked Tongue 4803
- Global and Local in Hong Kong cinema -Part 2 4836
- Kuchipudi dance recital and Carnatic vocal recital 4789
- Fairway National Literary Awards 2017 4715
- PASCH International Youth Camp 2017 in Embilipitiya Holistic Approach to Education 4765
- An endemic cure for snake bite 1086
- Summer holiday camp for kids 1097
- Shouldn’t they live too? 1080
- The dearth of skilled labour in the hospitality sector 1072
- The importance of grooming your pet 1070
- The new face of tea 1072