Maersk Line to improve customer experience

  👤  2946 readers have read this article !
By 2017-02-14

Maersk Line, the leading container shipping company in the world recently completed 25 years of operations in Sri Lanka. It began its venture in 1992 as Maersk Lanka a JV with Ceylon Trading & John Keells and is today a fully integrated container Logistics Company with Maersk Line, Safmarine and Damco brands represented in Sri Lanka.

In 2012, the Company achieved a milestone of 1 millions teus at Colombo Port and since then has consistently grown volumes in Colombo.

A celebratory event was organized recently to acknowledge the support of Maersk Line and Safmarine customers in this journey. Sri Lanka Port Authorities (SLPA) Managing Director Premachandra along with high- level delegates from the Shipping Ministry, business partners and officials from Maersk Line were present to celebrate the occasion.
About 75% volumes coming to Sri Lanka are transshipment cargo and due to its strategic location, Sri Lanka has the potential to become an economic hub in the Bay of Bengal.

Maersk Line India, Sri Lanka and Bangladesh Managing Director, Franck Dedenis said, "We are happy to be in Sri Lanka and have always been connected with the vision of the country. Our objective here is to simplify trade and enable growth in the region. Sri Lanka has plans of becoming a 'maritime hub'. We are in sync with this plan and will help to facilitate this goal. We want to build a stronger presence in the coming years through an efficient bouquet of services. We have completed 25 glorious years in Sri Lanka and promise to continue delighting customers in their quest for reliable, cost-effective and viable logistical solutions."

Maersk Line has coverage in all parts of Sri Lanka through its 10 services. The Company has been driving innovation and simplifying its business services through continuous investment in innovation (Digitization/Mobile app). The Company intends to improve customer experience through increased digitalization of its services which will help increase efficiency, cost reduction and conduct business on the move. It is looking to work closely with the government to foster this climate to contribute to the growth of EXIM trade of the island.

Maersk Line in India, Bangladesh and Sri Lanka is the leading Container Shipping Line in the region with footprints across 18 ports, 27 dedicated offices, 56 Inland Acceptance Points and close to 400 employees covering all major locations and cargo hubs.

PRINT EDITION

News

Read More

Columns

Read More

Sport

Read More

Focus

Read More

Opinion

Read More

Features

Mosaic

Read More

Lite

Read More

Hello

Read More