Airtel and Google debut online purchasing in SL

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By 2017-11-17

For the first time in Sri Lanka, customers will be able to purchase apps and other digital content through their Airtel recharges or reloads, launching with Google Play, stated a press release. This Direct Carrier Billing (DCB) service, named AirPay, will permit prepaid customers to have their purchases deducted from their remaining balances, while postpaid customers will have their purchases incurred to their monthly phone bill.

Given that the circulation of credit cards is still considerably low, especially among the youth of Sri Lanka, Airtel's recent collaboration with Google Play aims to introduce an alternative to online purchases for those who currently do not have a credit or a debit card, added the release. Airtel customers will be able to purchase digital content via their smartphones, reaping the benefits of Airtel's 40% faster internet and Google Play's security. Airtel customers will now have access to millions of paid apps on the Google Play store, including new movies, music, educational content and games.

"Although a lot of people are online, their ability to transact has been limited by the requirement of a credit card. This alliance will give our customers the ability to do so in a convenient and safe manner. This is a customizable payment solution that gives digital merchants and app stores direct access to mobile operators' wallet," said Bharti Airtel Lanka CEO/MD Jinesh Hegde.
Customers can activate Airpay on their Android handsets by adding 'Use Airtel Billing' in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on 'Buy' on their favourite content, select 'Bill my Airtel account', and provide their Google account password to confirm the purchase.

To boost customer trust and avoid accidental purchases, the service comes with a refund option that is visible immediately on the purchased app and lasts for two hours. Users can keep track of their Airpay purchases via 'Order History' in their Google Play account menu.

With many partners to come, Airtel customers are poised to expand the number of e-commerce services that are supported by operator payment options, making bookings, appointments, and other services a click away, the release concluded.

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