Developing strong ‘people skills’ for success

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By 2017-12-15

By M Rishar M Saleem

It is basic human nature to live as a community, with togetherness a significant emotional need. Historically, communities started living together in groups, as tribes, and in many other forms of human settlements like villages, hamlets or towns, where companionships and enmities began being nurtured.

With this evolving backdrop in human day-to-day activities, society tends to observe that there are some among them who could be distinctively be singled out as exceptionally liked and loved by the majority of people.

There are some of us who come across as good listeners, who, in whatever situations they face, also know what to say and how to say it, while at the same time, not causing offense. All what they have been emitting has been 'caring and considerate', irrespective of whether a solution was found for the individual's problems or not. Still, the individual is happy and hopeful and optimistic with the reply they got.

Among peers, one would come across people who are masters at managing their emotions. Society consists of certain people who do not get angry in stressful situations, but remain calm and collected to dispatch solutions to the problems. These individuals are excellent decision-makers, masters in providing solutions and also know when to trust their intuition.

More significantly, regardless of their strengths, they're usually willing to look at themselves honestly; take criticism well, and know when to use it to improve their performance. People with these qualities are known to have a high degree of emotional intelligence, also referred to as EI. They are reputed to know themselves very well and, moreover, are able to sense the emotional need of others. Today's urgent call of the people would be to have more leaders and peers who are rich in emotional intelligence; not forgetting each and every one in the society, but also putting themselves into this lot as well.

How could a society achieve this?
Such people are loved and adored by many, if not all. More importantly, this brings forth the importance of emotional intelligence forward as a practice for professional success, as well as technical ability enrichment. Today's context organizations increasingly use EI in hiring personnel and promoting them.

There are some success stories which claim the use of EI in hiring personnel has brought in instant success by way of contribution to the corporate balance sheets. This also brought in lower staff turnover among the corporate
sector as well.
This could ponder one to scan deeply to know what is EI is.

What is Emotional Intelligence?
A society consists of people with different personalities, with a multitude of needs and wants. At the same time, each of these individuals has their own inimitable way of showing their emotions. As individuals, each one navigates through their EI and takes the directions and discharges the specialities to succeed in life; this is where Emotional Intelligence becomes important.
Emotional Intelligence could be understood as one's ability to recognize their emotions, understand what the emotion is telling oneself, and realizing the effect of it when discharged among the people around. One's perceptions about others are also involved in EI; when we understand how they feel, this allows us to manage relationships more effectively.

As referred above, individuals who posses high level of EI are habitually highlighted as successful people in most things they do. These categories of people are typically desired in their teams. When people with high EI send an email, it gets answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.

Person with high EI try to help others develop and shine, rather than focusing on their own success first. They can manage disputes, are excellent communicators, and also masters at building and maintaining relationships.

The good news is that EI can be taught and developed. Many books and tests are available to help one to determine one's current EI, and identify where they may need to do some work. American psychologist Daniel Goleman has developed a framework of five elements that define emotional intelligence.



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